- Led end-to-end incident lifecycle, including detection, triage, prioritization, escalation, resolution, and post-incident review.
- Coordinated cross-functional technical teams to rapidly restore services and minimize business impact.
- Monitored systems, logs, and alerts to proactively identify emerging incidents and potential risks.
- Managed high-severity (P1/P2) incidents with clear communication, timely updates, and structured recovery plans.
- Ensured accurate incident documentation, ticket updates, and root-cause analysis (RCA) reports.
- Utilized tools such as Splunk, SIEMs, monitoring platforms, and ITSM tools (ServiceNow, Jira, etc.) for efficient operations.
- Helped customers troubleshoot and resolve issues with orders, payments, and accounts and forward complex problems as needed.
- Worked with internal teams to resolve problems on time and with a positive impact on the customer experience.
- Promoted H&M's corporate image and brand through helpful and knowledgeable customer service.
- Maintained accurate notes of customer interactions and pricing transactions.
- Addressed customer concerns such as product information, size, availability, and store policies.
- Delivered customer service and technical support by phone, email, chat, and in-store.
- Worked on several alerts and systems issues based on priorities of service, which was performed in the time lapse with first time fix rate to reduce service disruption.
- Documented servers' activity including performance, incidents, changes, and systems maintenance for summary and compliance.
- Oversaw servers and environment to make sure all the food service systems were operating properly.
- Daily maintenance included oversight of back-ups, updates, and troubleshooting to reduce system downtime.
- Helped customers with their accounts, answered questions, and guided them through banking services with a friendly approach.
- Resolved issues and concerns quickly, ensuring customers felt supported and valued.
- Introduced bank products and services that matched customers' needs.
- Processed transactions accurately and kept clear records to maintain trust and efficiency.
- Worked closely with colleagues to create a smooth, positive experience for every customer.
- Tracked all kitchen supplies and ingredients along with beverages to guarantee continuous availability for the team.
- Maintained accurate inventory records by updating them with incoming stock and item consumption to maintain perfect organization.
- Working alongside both kitchen personnel and service team members enabled me to guarantee ingredient availability at required times.
- Tracked expiration dates while assisting with stock rotation to prevent unnecessary product loss.
- Helped find stock problems and suggested methods to enhance inventory management efficiency.
- Monitored CCTV systems and performed regular property inspections.
- Handled visitor and contractor access, including key and parcel management.
- Wrote detailed incident and daily activity reports.
- Responded quickly to emergencies and performed first aid as needed.
- Operated fire alarm panels and ensured compliance with building regulations.
Developed my own private AI model after 7 months of training. It features an updated web search capability and is accessible at ai.tyfsadik.org. You can ask it whatever you want with real-time web search integration.
Built a complete home lab using Proxmox VE as the hypervisor to run and manage multiple isolated containers and virtual machines. Features include centralized virtualization platform running multiple servers and containers, DNS Server, Nextcloud, Immich (photo server), SearXNG (private search engine), and a full Wikipedia mirror with automated updates.
Built and deployed my own recursive DNS server to improve privacy, security, and speed across all devices in my network. Combined Pi-hole for ad and tracker blocking with Unbound for encrypted DNS resolution.
Linux-based self-hosted email server (SMTP) with custom domain tyfsadik.org, including full mail flow setup, DNS configuration, and email security.
Set up my own private photo and video gallery using Immich, Docker, and Cloudflare Tunnel on an old laptop with 1TB storage. No port forwarding, full data control, and secure data privacy.
Deployed a secure, production-ready Nextcloud instance using Docker, MariaDB, and Cloudflare Tunnel - fully accessible via custom domain.
Deployed my own private search engine for total privacy - no logs, no tracking, no ads. End-to-end encrypted via HTTPS (Caddy + Cloudflare Tunnel).
My personal portfolio website showcasing my projects, blog, and work experience.
Developed my own private AI model, but did not have enough resources to host it at the time.
Inspired by the Netflix UI, this free movie server is accessible to everyone. (Best viewed in Brave Browser.)
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2026
Information Analysis (Cybersecurity)
University Of Toronto -
2024
A+ Certified Professional
Scarborough Training Centre -
2022
HSC (Science) - A+
Dhaka College
Fluent English and Bangla, formerly fluent Pakistani, Basic Russian, Basic French