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• Monitor security systems and databases, triaging alerts and escalating events per defined SOPs
• Perform ongoing threat assessments and vulnerability analysis using industry tools and databases
• Coordinate with stakeholders to document and resolve security incidents, maintaining detailed logs
• Apply SEO and digital analytics skills to support threat intelligence reporting and data aggregation
• Mapped end-to-end SOC alert triage workflow across Splunk and AlienVault; identified 3 bottleneck points and shipped automated enrichment pipelines reducing MTTR by 25%
• Built Python scripts and Splunk SPL queries to correlate threat intelligence feeds, eliminate false positives at scale, and process 30+ daily alerts with minimal human intervention
• Designed human-in-the-loop validation checkpoints for high-severity alerts with safety guardrails; created runbooks enabling junior analysts to operate independently

• Apply Cyber Threat Intelligence (CTI) guidelines to daily data center operations, ensuring physical infrastructure is resilient against emerging hardware and network-level threats
• Audit server racks, cabling, and localized network equipment to detect anomalies, rogue devices, or unauthorized Layer 1 connections
• Execute urgent firmware updates and hardware remediations on bare-metal servers based on active Indicators of Compromise (IoCs) and threat feeds
• Partner with engineering and SOC teams to translate high-level threat intelligence into practical security procedures for on-site hardware deployments

• Led end-to-end incident lifecycle, including detection, triage, prioritization, escalation, resolution, and post-incident review

• Provided cloud support engineering at Dominion Centre, 222 Bay St., Toronto

• Monitored and maintained network infrastructure, identifying and resolving connectivity and performance issues
• Assisted with network documentation, topology diagrams, and capacity planning
• Performed packet analysis and traffic monitoring using IDS to detect anomalies and support incident investigations
• Supported deployment and configuration of network hardware and cloud-connected devices
• Architected VLAN-segmented network maintaining 99%+ uptime for healthcare systems; documented data flows for compliance and operational continuity
• Deployed firewalls, VPNs, and least-privilege access policies; performed Wireshark packet analysis to diagnose complex failures

• IT Service Delivery, Technical Assistance, and customer support at Vaughan, ON location
• Provided top-tier IT Service Delivery and Technical Assistance to TD employees, ensuring minimal downtime for critical banking operations
• Managed the end-to-end lifecycle of IT support tickets using ITSM platforms (e.g., ServiceNow), maintaining strict adherence to enterprise Service Level Agreements (SLAs)
• Troubleshot and resolved Tier 1/Tier 2 software, hardware, and network connectivity issues within a highly secure and regulated corporate environment

• Managed server alerts and system issues on Linux and Windows Server with priority-based response, maintaining first-time fix rates to minimize service disruption
• Performed daily maintenance including backup verification, system updates, patch application, and performance monitoring
• Leveraged SQL and cloud computing skills to support data workflows and reporting systems
• Documented recurring issues and contributed to runbook development for the operations team
• Architected Terraform modules with GitHub Actions for self-service Azure infrastructure provisioning, collapsing multi-day provisioning into minutes
• Administered Entra ID IAM, RBAC, and Conditional Access; implemented OAuth 2.0 and certificate-based authentication across business systems
• Connected cloud storage, compute, and identity platforms via APIs and automation scripts, reducing manual errors and improving deployment reliability

• Monitored multi-camera CCTV and IP surveillance systems across commercial facilities, ensuring 24/7 security coverage
• Detected and reported suspicious activity, coordinating with on-ground security teams for rapid response
• Maintained surveillance logs and generated shift incident reports for management review
• Conducted continuous CCTV Monitoring for high-security premises, actively identifying anomalies, unauthorized access, and physical security threats
• Executed rapid incident response protocols, escalating verified threats to on-the-ground security teams and management in real-time
• Monitored hybrid physical and digital access points, cross-referencing visual data with access logs to ensure comprehensive site security

• Monitored CCTV systems and performed regular property inspections

• Databases, Administration, and digital content management
• Directed digital publication operations, overseeing backend Databases to ensure the integrity, organization, and efficient retrieval of digital assets
• Provided comprehensive Administration for digital platforms and Content Management Systems (CMS), configuring user access controls, permissions, and operational workflows
• Bridged the gap between technical and creative teams, troubleshooting platform issues and optimizing database structures to improve site performance

• Promoted from Customer Service Specialist; managing visual merchandising and in-store presentation
• Administration, Amazon Web Services (AWS), and retail systems management

• Supervised daily operations; trained non-technical staff on new systems, improving team efficiency and cross-functional communication

• Troubleshot and resolved customer issues related to orders, payments, and accounts; escalated complex cases to internal teams using CRM tools
• Leveraged AWS-backed retail systems and internal network services to access customer data and process resolutions efficiently
• Coordinated with cross-functional teams to ensure timely problem resolution and positive customer outcomes
• Promoted H&M’s corporate image and brand through helpful and knowledgeable customer service

• North York, ON · On-site

• Tracked all kitchen supplies and ingredients along with beverages to guarantee continuous availability for the team
• Etobicoke, ON · On-site

• Supported kitchen operations at 100 Yonge St, Toronto

Grade: 3.56

Grade: 3.92

Civil Rights and Social Action, Once a Cadet, always a Cadet

Arts and Culture, “সেবার জন্য সদা প্রস্তুত থাকতে যথাসাধ্য চেষ্টা করা”, “Be Prepared”